Country Operations Coordinator

PIN-UP Global is an international holding specializing in the development and implementation of advanced technologies, B2B solutions and innovative products for the iGaming industry. We provide certification and licensing of our products, providing customers and partners of the holding with high-quality and reliable solutions.

Our holding is represented in seven countries (Cyprus, Ukraine, Poland, Kazakhstan, Armenia, Peru, Malta). The headquarters of the holding is located in Cyprus. The CEO and owner of PIN-UP Global is Marina Ilina.

Our values ​​reflect our way of living and interacting with employees, partners and customers:

🔸Be the first to lead. We are constantly moving forward and setting trends. We offer the best solutions for clients and employees thanks to our drive, commitment, and courage to implement ideas and propose changes.
🔸Be an expert in your domain. We offer a quality product due to the expertise of our team. Our professionalism is based on constant development along with the ecosystem, depth of understanding of the field in which we work, and competence in our functional area.
🔸Be a partner in teamwork. Synergy is an important component of our built-on trust interaction. We learn from each other and keep agreements. We achieve a common result thanks to everyone's contribution, mutual support, and the ability to negotiate.
🔸Be focused on the result. We are focused on personal, corporate, and client results. All ecosystem participants achieve our goals thanks to the high speed of work, perseverance, and determination. We are working to improve the qualitative and quantitative result indicators.
🔸Be open and honest in communication. We are open in our communication with clients and employees. We give constructive feedback. Straightforwardness and honesty in communication are crucial for us. We create transparent and simple policies and processes.

For which tasks (responsibilities)?

1. Task Management:
   • Setting tasks for teams, detailing requirements, and establishing deadlines.
   • Tracking progress using tools like Jira, ensuring timely updates and completion.

2. Project Coordination:
   • Managing complex cross-functional projects with multiple teams involved.
   • Documenting key agreements, changes, and project statuses for transparency.
   • Ensuring efficient collaboration across teams and departments.

3. Process Optimization:
   • Creating and maintaining systems for effective information exchange.
   • Implementing structured approaches to task management for long-term company growth.

4. Operational Support:
   • Assisting in routine operational tasks to allow Country Managers to focus on strategic initiatives.
   • Monitoring deadlines, quality, and alignment of results with established goals, while managing risks through regular updates of Gantt charts to track timelines, identify potential delays, and coordinate with the Country Manager as the project owner to mitigate risks.

5. Information Flow and Reporting:
   • Establishing efficient information flows, documenting key agreements, and ensuring their availability to all relevant stakeholders.
   • Collecting, analyzing, and organizing data about ongoing tasks and issues.
   • Preparing weekly reports, highlighting completed tasks, delays, blockers, and project progress for the relevant region.

6. Communication and Collaboration:
   • Developing and maintaining communication frameworks between teams to improve efficiency, including configuring Slack channels for project teams with shared files, access rights, and participant contact details.
   • Facilitating alignment of teams with the company’s objectives.

7. Ad Hoc and Rapid Response Tasks:
   • Addressing urgent tasks or priority shifts quickly and effectively.
   • Supporting immediate operational needs, such as adjusting workflows or troubleshooting issues.

8. Documentation and Knowledge Management:
   • Maintaining and updating project documentation, guidelines, and reference materials.

What kind of professional are we looking for?

• Demonstrated experience in project coordination or operations management, ideally within a dynamic and fast-paced environment.

• Adaptability to shifting priorities and changing circumstances.

• A detail-oriented mindset to ensure precision and accuracy in documentation and reporting.

• Strong analytical skills, with the ability to interpret data and extract meaningful insights.

• Familiarity with reporting standards and the capability to prepare comprehensive summaries to support decision-making.

• A proactive approach to identifying inefficiencies and implementing effective improvements.

• Experience managing cross-functional teams and coordinating complex projects.

• Proficiency in task management and collaboration tools, such as Jira, Miro, Slack, and similar software.

• Excellent organizational skills with the ability to manage multiple tasks and projects simultaneously.

• Problem-solving abilities and strategic thinking to address operational challenges and propose actionable solutions.

• Advanced proficiency in Business English (B2 or above).

Why do we enjoy working here?

• An exciting and challenging role in a fast-growing environment, with the opportunity to be part of a multicultural team of top professionals in -Development, Engineering, Architecture, Management, Operations, Marketing, and more.

• Great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.

What are the conditions and bonuses?

• Beautiful offices in Kyiv, Warsaw, Limassol, Almaty, Yerevan work with comfort and enjoy the opportunity to build a network of connections with IT professionals day by day.

• Laptop & all necessary equipment for work according to the ecosystem standards.

• Paid vacations, personal events days, days off.

• Paid sick leave.

• Medical insurance.

• Referral program enjoy cooperation with your colleagues and get the bonus.

• Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy.

• Free internal English courses.

• Free Yoga classes.

• Multiple internal activities: online platform with newsletters, quests, gamification and presents for collecting bonuses, PIN-UP talks club for movie and books lovers, board games cozy evenings, special office days dedicated to holidays, etc.

• Company events, team buildings.