CUSTOMER SUPPORT SPECIALIST

We are looking for a talented and passionate Community Manager to join our team and support our beloved users!.

As a multi-disciplinary team of developers, artists and game designers, with our shared expertise, we strive to create beloved games that reach millions of people around the globe.

What are you working on?

• The name of the project(s): Idle Pet Shelter, Idle Royal Stories, Idle Inn Tycoon, Frogs Kitchen
• At what stage of the project(s)? In Development
• Genres: Casual
• Platforms: Mobile

Team size and structure?

25 people

For which tasks (responsibilities)?

• Providing support to players, for inquiries about game, features, promotions, game progression and experience, technical issues, lost accounts, missing wins, purchase issues.

• Delivering service to players that is good enough and fast enough to meet all the studio targets.

• Trendwatching of Social media tools, applications, channels and inform the development team on potential opportunities;

• Staying up to date with all current game features.

What kind of professional are we looking for?

• 0.5+ year experience as customer support, community manager, smm or similar

• Discipline and flexibility

• Ability to balance workload to maintain all communication sources Discord, Helpshift, Email

• Passion for games

• Appreciation and understanding of teamwork

• Advanced English

Will be a plus

• Commercial experience running international communities

• Knowledge of Photoshop, Video Editors or similar tools

What is important for us in a person?

We pay attention to your soft skills