Part time
$1,000 - $1,500 / Month
Remote
Crazy Panda is a company of creative people truly dedicated to their work and driven by their passion for innovation. Our team does not merely reproduce already well-known ideas, but create games always striving to implement innovative concepts!
Games from Crazy Panda always feature amazing worlds and unforgettable adventures. Our games are born to become hits. We constantly strive to make players gaming experience as interesting and well-designed as possible. Therefore, our games are adapted to all mobile browsers, and available in all popular social networks.
We invite professionals interested in game development join our team and become part of fascinating game development process!
We are looking for an experienced and talented Technical Support Specialists to join our team.
What are you working on?
- Genres: Action, Adventure, Puzzle, Racing, Role-playing, Simulation, Strategy, Music / Rhythm, Sports, Shooter, Card and/or Board, Casual, Arcade, Fighting, Platformer, Casino, Educational, Trivia, Word Games, Application, Kids Games, MMO
- Platforms: PC, Mobile, Browser, Social, VR, iOS, Android, Console, VR/AR, AR
Team size and structure?
500
For which tasks (responsibilities)?
This is a work from home position.
Work well with limited supervision.
Provide warranty phone support.
Troubleshooting customer’s computers functionality.
Troubleshooting gaming system hardware.
Creating return and replacement orders.
Provide end user instruction on how to repair and diagnose.
Familiar with current technology and able to make recommendations for upgrades.
What kind of professional are we looking for?
1 year of experience troubleshooting
HS diploma required
6+ months of customer service experience
Certification in A+ Microsoft or relative computer experience
Previous call center experience is a plus
Experience with tech products such as computer components, desktop/laptop computers, video games/consoles and consumer electronics.
A successful track record working in a high-volume environment
Ability to thrive in a dynamic environment
Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 Mbps (upload) to support voice traffic, HTTPS web traffic, VPN traffc using a hard-wire Ethernet speed.
A smart phone that can install soft token for multi-factor authentication
Why do we enjoy working here?
Contract
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